Refund Policy

Overview

At Playrewardportal, we strive to deliver high-quality interior design services. This Refund Policy outlines the conditions under which we offer refunds or cancellations for services paid in advance.

Cancellation by Client

If you wish to cancel a project after making a deposit, please notify us in writing within 5 business days. Depending on the stage of the work, the following applies:

• Before the design concept stage: a full refund of the deposit minus a $150 administrative fee.
• After the concept presentation but before design development: a 50% refund of the deposit.
• After design development has commenced: no refund is available.

Service Interruption

If we are unable to deliver the agreed services due to circumstances attributable to us (e.g., failure to allocate resources), you are entitled to a full or partial refund proportional to the incomplete portion of the project.

Dissatisfaction with Deliverables

If you are not satisfied with the initial design concepts, we offer one round of revisions at no additional cost. If, after these revisions, you remain unsatisfied, we will work with you to agree on a fair solution, which may include a partial refund equivalent to the cost of incomplete design work.

Digital Products

For any digital products (e.g., downloadable design guides) purchased from our website, all sales are final and non-refundable once the product has been accessed. If you encounter technical issues, please contact us and we will resolve the problem.

How to Request a Refund

To request a refund, please email us at support@playrewardportal.com with your order or project reference number and the reason for the request. We will review your request within 14 business days and notify you of the outcome.